Issue Resolution
Investigate reported application issues and work toward resolution.
Services
Support & Maintenance
Ongoing application support and maintenance are available after deployment through a paid subscription or agreed service arrangement.
Support services
Support That Keeps Applications Moving
For customers with a support arrangement, Codithic can help with issue resolution, application maintenance, guidance, and agreed updates. This is separate from any obligations covered by the original development or implementation agreement.
Application Maintenance
Maintain existing application functionality and address maintenance needs.
Guidance & Assistance
Help users and teams understand application behavior and supported workflows.
Updates & Enhancements
Support agreed updates and maintenance activities included in the arrangement. Larger enhancements or new functionality may be scoped and agreed separately.
Our approach
From Request to Resolution
A structured approach helps clarify the issue, identify the next steps, and keep support work organized.
Support approach: raise a request, analyze the reported behavior, work on a resolution or agreed maintenance activity, then follow up.
- 01
Raise Request
Contact Codithic about the issue, question, or maintenance need so the request can be reviewed under your support arrangement.
- 02
Analyze
Understand the reported behavior and assess the next steps.
- 03
Resolve
Work on an appropriate resolution or agreed maintenance activity.
- 04
Follow Up
Communicate the outcome and identify any relevant next steps.
Ongoing care
Maintain Today. Improve as Needed.
Support can extend beyond individual issues to include appropriate maintenance included in the arrangement. Availability depends on a paid subscription or agreed service arrangement.
Application Maintenance
Address relevant maintenance needs to help keep existing functionality usable.
Updates & Upgrades
Support appropriate application updates and upgrades when they are included in the arrangement.
Enhancements
Targeted improvements may be considered where they fit the arrangement, or scoped separately when they go beyond it.
Need application support?
Let's Keep Your Applications Moving
If you need ongoing support for an existing application, tell us about the application and the help you need. We will discuss a suitable support arrangement.